Privacy Statement

The following discloses our information gathering and dissemination practices for this web site:

Information collection and use
This site is operated by Traveltipid.com-Philippines whose registered office is at Legal office, G/F NDC Building #116 Tordesillas Street, Salcedo VIllage,Makati City,Philippines. (“We” or “Traveltipid.com-Philippines”). Traveltipid.com-Philippines is the data controller in respect of the personal information obtained from you in the course of your use of the site and/or making a booking.

We will require some personal information such as your
a) name
b) e-mail address
c) postal address
d) telephone number
e) credit/debit card number and expiry date

We request this information from you on our order form. You must provide contact information - name/email address/postal address/telephone number - and financial information - credit/debit card number/expiry date. We use this contact information in order to reserve the required services, to send you details of that confirmation and if necessary to inform you of updates or changes to your travel plans. If we have trouble processing a request this contact information is used to get in touch with you. We would use your telephone number only if we needed to contact you urgently or if you had made a mistake entering your details. The financial information is used for billing purposes and to complete your orders.

We may also use your contact details to inform you of our products including special offers that we think may be of interest to you. If you do not want us to use your contact information to send details of our products to you please let us know in an email to service@traveltipid.com  .We do not pass details of your personal information to third parties except as described in Sharing Information below.

We store your information for as long as we need to do so in order to fulfill our legal obligations or in order to keep you informed of our products. We use your information to create generic information, which we then use for market and commercial analysis. This generic information does not identify you personally.

Sharing Information
Information is shared with a) any member of our group (as described below), b) our bank and c) involved third parties.
a) We may disclose your personal information to any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries.

b) When paying by credit or by debit card we pass your card details to our bank for authorization of the transaction and for payment.
c) We may disclose your information to booking agents and hotels who will use your information in the ways described above in this privacy statement. We will provide only the information necessary to ensure the successful fulfillment of your travel arrangements. You should be aware that the hotel may not be subject to data protection laws.

In addition, we may disclose your personal information to third parties (i) in the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets or (ii) if Traveltipid.com-Philippines or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets or (iii) if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use or to protect the rights, property, or safety of Traveltipid.com-Philippines, our customers, or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.

Apart from sharing your information as mentioned above, we do not disclose your details to any other person without your consent unless there is an emergency situation that requires it or we are legally required to do so.

Log Files
We use IP addresses to help diagnose problems with our server and to analyze trends/administer the site/track user's movement for our internal site traffic statistics.

Cookies
We use cookies to monitor which parts of the site are most interesting to you - a cookie is a piece of data stored on your hard drive and usage is in no way linked to any personally identifiable information whilst on our site. You can always choose to not receive a cookie file by enabling your Web browser to refuse cookies or prompt before accepting a cookie but by refusing to accept a cookie you may not be able to access many of the travel services offered by Traveltipid.com-Philippines.

Links
This site contains links to other sites. Please be aware that we are not responsible for the privacy practices of such other sites - this privacy statement applies solely to information collected by this site. Please check the privacy policies of these sites before you submit any personal data to these websites. We do not accept any responsibility of liability for these policies.

Security
This site has security measures in place to protect the loss, misuse and alteration of the information under our control. We use Secure Socket Layers (SSL) to ensure the privacy of the information provided to us and at no time are your debit/credit card details transmitted unencrypted over the Internet. To further protect the information you share with us we have an exhaustive security system that includes world class firewall technologies; logical network segmentation to allow restricted access to stored profile information and logical and physical security restrictions to our databases and systems. Whilst SSL encryption is used to protect sensitive information online we also do everything in our power to protect user-information off-line. All your information is restricted in our offices and only employees who need the information to perform a specific job are granted access to personally identifiable information. All employees are kept up-to-date on our security and privacy practices with regular quarterly updates or whenever new policies are added.

Changes to our Privacy Statement
Any material changes in the way we use personal information will be described in future versions of this privacy statement. By booking with us you agree that our privacy statement, current at the time of your most recent booking, shall apply to all your information, whether given to us at the time of that booking or at the time of earlier bookings.

If at any time we decide to use personally identifiable information in a manner different from that stated in the privacy statement applicable to your information, we will notify you by way of an email and request your approval.

Contacting us
In using the Traveltipid.com-Philippines, you consent to the collection and use of this information in the ways described above. If you have any questions or comments about this privacy statement, the practices of this site or your dealings with the site please email us at the following service@traveltipid.com.
 

Frequently Asked Questions
1. How do I find and book a hotel/ resort with TravelTipid.Com?
2. after I make my reservation, how long does it take to get a reservation confirmation?
3. What if the hotel that I selected is not available?
4. Do I need a credit card to make a hotel reservation?
5. When will I be charged in full?
6. What sort of acknowledgement will I receive after payment made?
7. Whose name is the reservation made under?
8. Do I need to confirm my booking with the hotel directly?
9. What happens to my hotel booking if my flight is delayed?
10. What is the latest time that I can make a reservation?
11. Are your rates per room or per person?
12. What are the check in and check out times?
13. Is breakfast included?
14. What are the different room categories?
15. Can I make a reservation directly through the hotel or via another CRS / GDS System?
16. What is your cancellation policy?
17. How to cancel, amend, revised?
18. How safe are my credit card details?
19. What do you do with my personal information?
20. Who do I contact if I need help?


1. How do I find and book a hotel/ resort with TravelTipid.Com?
TravelTipid.Com offers a large range of hotels and resorts located in Philippines, Asia Pacific Region, America, Europe and the Middle East. (Our suggestions and special offers can also help you in making your choices). Just follow the steps, and book the hotel you like simply by filling in the reservation form.

Note: We accept on-line reservation all-year-round. Please contact us directly at service@traveltipid.com

2. after I make my reservation, how long does it take to get a reservation confirmation?
Within 1-2 working day (not including Sunday & Public Holidays). When you make a reservation with us, within hours, you will receive our Reservation Acknowledgement via e-mail, confirming that your reservation request is now being processed.

At the same time we will contact and secure your reservation request with the hotel property. Assuming availability, a reservation is then made with your information confirming your reservation and we will advice you the payment procedures as a guarantee of reservation, total amount will be settled as soon as finalization.

Upon confirmation (usually within 1 working day), we will send you a confirmation with your reservation details via e-mail or fax. If your reservation is on a pre-paid basis a check-in voucher showing your reservation details, full name as in passport will be directly faxed from the local ground handling agent.

If you do not receive any mail from us within 1 working day after placing an order, please kindly contact us immediately at service@traveltipid.com

3. What if the hotel that I selected is not available?
You will be notified via e-mail (within 1 working day after placing your order) and we will suggest alternative with same category of your chosen hotel or resort.

4. Do I need a credit card to make a hotel reservation?
Yes, All reservations made in this site are on a pre-payment for security purposes, TravelTipid.Com offers online credit card payment such as; XOOM Money Transfer, Bank transfer or Money, and we only accept major credit cards, debit cards & bank charge issued from the country covered by PAYPAL,  remittance.

In some cases, credit cards issued from financial institutions in the Philippines are NEEDED to be VERIFIED Customers has to first sign up to the official website of PAYPAL: https://www.paypal.com 

5. When will I be charged in full?
You will be charged in full only if your selected hotel is available. After receiving your deposit, we will check for room's availability. If your selected accommodation is available, we will make reservation and you will receive confirmation and the total amount you need to pay less 10% deposit.

6. What sort of acknowledgement will I receive after payment made?
After your payment is confirmed, we will issue a Hotel Check-in Voucher and Payment Receipt via email attachment. Kindly print the Hotel Voucher and present to the hotel/resort front desk officer upon check-in. Please print the payment receipt for your own record.

7. Whose name is the reservation made under?
The room reservation is made under your name or lead name you entered while making your reservation. You can check-in with your Hotel Voucher and passport or ID's showing the same name as when you fill out the reservation request form).

8. Do I need to confirm my booking with the hotel directly?
No. The Confirmation Voucher printed from the confirmation mail is all you need.

9. What happens to my hotel booking if my flight is delayed?
Please inform us directly via email or calling through SMART Mobile # (+639205256538) as any additional or no charge will only depend on the hotel policy.

10. What is the latest time that I can make a reservation?
We accept reservations that are made at least 5-working days (not including Sat, Sun & Public Holidays) before the check-in date. For frequent clients that have established an account with us, we accept reservations on a 2-working day notice.

11. Are your rates per room or per person?
Most of our tour packages quoted per person unless specified.

12. What are the check in and check out times?
Normal policy of hotels displayed on our web site is for check in time from 2:00 PM (14:00 hrs.) and the check out time before Noon (12:00 hrs.).

13. Is breakfast included?
Yes, unless stated otherwise, all taxes and breakfast are included in the price. Effectively this means that the room rate quoted is the total price for the room, and taxes or service charge will not be added to your bill.

14. What are the different room categories?
Generally hotels tend to place their bedrooms within different categories:
- Standard
- Superior
- Deluxe
- Super Deluxe
- Executive
- Premier

The actual differences between the bedrooms vary from one hotel to another, with executive being the highest standard of room.

Single Room
A single room is designed to accommodate one person only. The room contains one single bed or twin bed.
Double Room
A double room is designed to accommodate two people only. The room contains one queen bed or king size bed or if not available a twin bed.
Twin Room
A twin room is also designed to accommodate two people only. The room contains two single beds or if not available a king size bed.
Triple Room
A triple room is designed to accommodate three people only. The room will contain either:
- One queen and one single bed
- Three single beds
Quad Room
A quad room is designed to accommodate four people only. The room will contain either:
- Two queen beds
- One queen and two single beds
- Four single beds

Please specify which option you require when sending your reservation form. We can also assist you in seeking accommodation that can accommodate more than four people in a room. Please specify the number of people in your party when completing your reservation request form.
(Note that all kinds of room category are on request and depend on room availability.)

15. Can I make a reservation directly through the hotel or via another CRS / GDS System?
The special rates listed on TravelTipid.Com are only available through our partner hotels & resorts. If you would like to make a reservation directly with the hotel or using other CRS/GDS System, you will need to contact them directly.

Prices shown on this webpage applies to reservation that has been made on this site and full payment must settle prior to commencement of travel, otherwise hotel/resort will charge all guest in a Published Rates.

16. What is your cancellation policy?
We have taken great care to make our Cancellation Policy as flexible as possible. We understand that you may want to amend your travel dates - even at the last minute, or that you may have to cancel your travels - due to unforeseen circumstances. Please note that we do not charge any cancellation fee for booking requests in progress. However once your booking is final, i.e. we have sent the HOTEL VOUCHER to the email address provided during your booking process, our Cancellation Policy applies. (Read our Terms and Conditions)

Rebooking, amendment, revisions and cancellations policies;

During Low Season
● 10% surcharge if 2 weeks prior to departure
● 20% surcharge if 5 days prior to departure
● 50% surcharge if 3 days prior to departure
● 100% if the day before departure

During High Season
● 10% surcharge if 15 days prior to departure
● 20% surcharge if 7 days prior to departure
● 100% if 3 days prior to departure

During Peak Periods
(such as; Holiday Season, Special Holidays, Events, Festivals and among others)
● 10% surcharge if 30 days prior to departure
● 20% surcharge if 15 days prior to departure
● 100% if 7 days prior to departure

At times the particular hotel you have booked with, may stipulate different amendment or cancellation policies not covered here. Any policies dictated by the hotel will always supersede those stated in our General Terms & Conditions. In such case our Customer Service Agents will of course inform you clearly and completely.

17. How to cancel, amend, revised?
You may submit your notification of cancellation via email or fax. Please be advised that we will not accept any cancellation requests by phone. Cancellations must show your Confirmation ID# and email address you originally used to make your booking. Cancellations are ONLY valid if you receive an email from us confirming receipt of your cancellation. If you have submitted your cancellation and do not receive our confirmation of receipt by email do contact us IMMEDIATELY.

18. How safe are my credit card details?
When you place orders or access your account information, we offer the use of a secure server. The industry standard security measures available through 128 Bits SSL (Secure Socket Layer) protects the confidentiality and security of online transactions by encrypting all information you input before it is sent to us and the financial institution. The authentication and encryption ensures that credit card information, as well as personal information, submitted as part of the buying process, cannot be read, altered or intercepted en route. The encoded credit card details provided will be transferred and decrypted ONLY by the financial institution for their processing.

19. What do you do with my personal information?
We have the utmost respect for your privacy and security. We never divulge any information in our fully encrypted database account to anyone without your consent. Once you enter the reservations system to book a reservation, you are automatically taken into a secure booking engine that guarantees a safe and smooth transaction. We are very confident about the Internet security provided by Netscape's Secure Sockets Layer protocol (SSL). The security features built into Netscape Navigator, Internet Explorer, and AOL, protect your Internet communications with: server authentication, privacy using encryption, and data integrity.

20. Who do I contact if I need help?
You can call us at HOTLINE via SMART Line (+639205256538), we are available from Monday to Saturday, 9 am to 7 pm (GMT+8).